We want you to love your new product.
If you don't, you can return it within 30 days after delivery. Please note that you are responsible for the costs of returning the items to us unless we delivered the item to you in error or they arrived damaged. All return items must have original tags and packaging; and without being installed, used, or modified.
We stand by our products - if your order arrives damaged or defective in anyway please follow these procedures:
Take an image of the damage and send it to us at firstname.lastname@example.org
We will then review this within 1 working day
Our review may result in a full replacement or a full refund or a discount for the delivered product
Rest assured we will discuss and agree these alternatives with you
Your statutory rights are not affected in any way
Our products are well-packaged to withstand damage during shipping. We double-box many items. Please check the package on arrival. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
A few exceptions to note: * Non-returnable Items. We cannot accept returns on items that are personalised or customised to your specifications. Any items that are non-returnable will be clearly marked before you place your order.
Our goal is to make buying online easy, safe and efficient.
Please click here to contact us to make your return.